[Resolved] You must login to view your message error

This topic is: Resolved

Tagged: You must login to view your message.

This topic has 6 replies, 2 voices, and was last updated 5 years, 8 months ago by Austin Buster.

Viewing 7 posts - 1 through 7 (of 7 total)

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October 18, 2019 at 8:33 pm #30287

Austin Buster
Participant

Initially the plugin was working correctly, but now when you try to view messages it takes you to a page that says, “You must login to view your message.” while you are already logged in. Any suggestions you have on how to fix this error or what might be causing it would be greatly appreciated.

October 19, 2019 at 12:09 am #30293

Shamim Hasan
Keymaster

Do you remember what you changed during that time?
Do you use any caching plugin? If yes, please disable caching in message page.
Let me know.

October 20, 2019 at 8:43 pm #30337

Austin Buster
Participant

I’m not completely sure our web developer did most of the changes and he recommend that I reach out to you for some better insight. We have disabled the caching plugin but the issue still persists.

Could I securely give you Admin login credentials and have you take a look at the site so you can tell us exactly whats going on?

October 20, 2019 at 10:52 pm #30348

Shamim Hasan
Keymaster

In that case i need ftp and user access. Please send using https://www.shamimsplugins.com/sensitive-information/

October 22, 2019 at 1:40 am #30395

Austin Buster
Participant

Thank you for taking the time to do this! I successfully submitted the information to you. Please let me know if you need anything else.

October 22, 2019 at 3:52 pm #30412

Shamim Hasan
Keymaster

Issue was not in the plugin.
You added some code in your child theme’s functions.php incorrectly. I have corrected it. Now check please.

October 23, 2019 at 9:32 pm #30431

Austin Buster
Participant

Thank you for taking the time to look into this and get the issue resolved! Things are working as intended now.
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Viewing 7 posts - 1 through 7 (of 7 total)

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