Terms and Conditions


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Updates

Updates are included for free for one year, except where it is mentioned otherwise. If you have a valid and active key, and the purchased product(s) supports it, updates will be delivered automatically. If your product(s) does not support automatic upgrades, then updates can be downloaded from perchase history page. You need to log in first to access that page.

There are various cases when updates are published. The most frequent update reasons are :

  • a new feature,
  • a compatibility improvement,
  • a bug fix,
  • a plugin compatibility issue.

Pricing

shamimsplugins.com reserves the right to modify its prices at any time, on the understanding, however, that the price appearing in the website the day of the order will be the only applicable to the purchaser. Prices are excl. VAT.

Support

Support for purchased products is given up in our ticket support system. You can post a support request as long as your activaton key is valid. If you wish to get support after activation key expire, you must renew your activation key first.

What is covered by the support for purchased product?

Our basic support included when your purchase one of our product covers immediate issues with our product like :

  • Help for install problems
  • Help to use of the options
  • Fixing bugs in our products
  • In some cases, help to fix plugin conflicts

What is NOT covered by the support for purchased product?

The basic support included when your purchase one of our product does not include customization services like :

  • Reviewing and fixing error in a custom code (php, css, javascript, …) you’ve included in your theme or plugin
  • Writing code snippet to solve a problem you could have
  • Performance optimizations

Refunds

shamimsplugins.com will generally only offer refunds when the item you purchased is broken, malfunctioning or corrupt, or doesn’t work as described. If you have problems getting your purchased product(s) to work, we will be happy to provide a full refund within 30 days of the original purchase. Before a refund will be granted, you must allow us to try and help solve any problem by opening a support ticket. We may ask full access permission to your website admin, database and directory. After 30 days, no refunds will be given.

Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem, but we also expect you to adequately understand what you are purchasing and why.