All messages are suddenly empty

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 11, 2026 at 4:38 pm #46028
    Marcel Olijerhoek
    Participant

    Dear Shamim,

    For the past few days, we have been unable to use the PM module. All messages are suddenly empty, and we can no longer send or receive anything. Is this a known issue?
    We would appreciate your attention to this matter, as many users have stored important information there.
    Support mail was send.

    January 22, 2026 at 6:23 am #46029
    Marcel Olijerhoek
    Participant

    It’s great that you respond quickly… not.
    No message via email either… we pay for the PM box… but it’s very annoying that there’s no response at all.

    January 23, 2026 at 12:34 am #46030
    Shamim Hasan
    Keymaster

    Sorry i missed your message.
    Which version of the plugin and wordpress you are using?
    Did it happened after taking any action (Eg. updating wordpress) or without?
    Are you getting any error message?

    January 23, 2026 at 4:38 am #46031
    Marcel Olijerhoek
    Participant

    We are using version: Front-end-pm-pro.11.4.5 and WordPress 6.9 with theme: Graphene Plus. And no, we didn’t do anything. I don’t use it much myself, so it took a while before I got the notification that everything was empty and no longer working. We also did not see or receive any error messages.

    January 24, 2026 at 1:41 am #46032
    Shamim Hasan
    Keymaster

    Do you have any staging server for this website?
    Can you give me access to your staging website so that i can debug? If yes, please send admin and ftp/sftp credentials using https://www.shamimsplugins.com/sensitive-information/

    January 26, 2026 at 2:39 pm #46033
    Marcel Olijerhoek
    Participant

    Hello Shamim Hasan,

    We had to remove Front End because it slowed down the website considerably, so you will need to install the module yourself via plugins.
    If you have any further questions, please let me know.

    A temporary solution is now in place because we wanted to be able to contact each other. It may be deactivated.

    I have completed the online form.

    Regards.

    January 26, 2026 at 11:25 pm #46034
    Shamim Hasan
    Keymaster

    Thank you and credential well received.
    Do you have any staging website so that i can install the plugin and make some changes to debug? If not, I can do the same in production website, but in that case user may temporarily see some errors, is that ok?

    January 27, 2026 at 12:51 am #46035
    Marcel Olijerhoek
    Participant

    Hello Shamin, no we don’t have a staging or child website. So you have to do it live. Everybody kwows that there’s work to be done. So it is oke to do it live. Goodluck.

    January 28, 2026 at 4:02 pm #46036
    Marcel Olijerhoek
    Participant

    Do you have any idea when you will be starting? Then I can inform the team and make extra backups.
    It is a notification from 11 January, after all.

    January 29, 2026 at 9:41 am #46037
    Shamim Hasan
    Keymaster

    I have investigate your website. There should have 4 db tables related to this plugin where we store message and data for this plugin. But i do not find any table of that. Do you by any chance deleted those tables or taken any action which may have deleted these tables?
    Do you have any backup when this was working?

    January 29, 2026 at 3:01 pm #46038
    Marcel Olijerhoek
    Participant

    A few months ago, there was a major crash and many things were deleted, yes. It may well be that those tables were deleted at that time. That is beyond my control and ability to do anything about.
    Unfortunately, we don’t have a backup from that time.
    But if I want to do a clean install of Front End Pm, will it still not work? Are you able to do it?

    January 30, 2026 at 12:15 am #46039
    Shamim Hasan
    Keymaster

    I have fresh installed the plugin in your website. Please make changes in the settings if required and use.

    Let me know if you face any issue.

    Thank you for being patient.

    January 30, 2026 at 3:41 am #46040
    Marcel Olijerhoek
    Participant

    Dear Shamim, thankfully everything is working as it should again. Thank you very much, and we hope we can continue to enjoy your Front End Pm Box for a long time to come.

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Viewing 13 posts - 1 through 13 (of 13 total)

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