my website is not recognizing my license

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  • June 7, 2025 at 7:51 pm #45981
    Brian Woeller
    Participant

    I have the correct license in my website but it continues to tell me I do not have the right license…what do I do?

    June 9, 2025 at 11:23 pm #45983
    Shamim Hasan
    Keymaster

    Can you check in https://www.shamimsplugins.com/account/ that your website is listed correctly under your license?
    If not you can deactivate license and activate again.

    Let me know

    June 10, 2025 at 12:11 am #45984
    Brian Woeller
    Participant
    This reply has been marked as private.
    June 10, 2025 at 12:55 am #45987
    Shamim Hasan
    Keymaster

    Which version of the plugin you are using? Can you update the plugin to latest version?
    If you cannot auto update the plugin you can download latest version from https://www.shamimsplugins.com/account/ and update it.

    June 10, 2025 at 1:10 am #45988
    Brian Woeller
    Participant

    Version 4.8
    What is the current version?

    June 10, 2025 at 2:35 am #45989
    Brian Woeller
    Participant

    Ok…got the latest version installed, but now getting this message when trying to send:

    Error: Something wrong. Please try again.

    What do I do now?
    Thank you

    June 10, 2025 at 7:21 am #45990
    Shamim Hasan
    Keymaster

    You were too much behind, recommended to update regularly.
    Please let me know follwoing
    1. Does your DB user have permission to ALTER the DB tables?
    2. Can you check in DB if PREFIX_fep_messages, PREFIX_fep_messagemeta and PREFIX_fep_participants tables exists?

    June 10, 2025 at 8:40 am #45991
    Brian Woeller
    Participant

    1. yes
    2, yes

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    June 10, 2025 at 8:42 am #45993
    Brian Woeller
    Participant

    Sorry, here:

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    June 10, 2025 at 8:56 am #45995
    Shamim Hasan
    Keymaster

    Can you recheck if PREFIX_fep_messages table exists? (I do not see that in your screenshot).
    Can you give me access to your website or have a meeting with me so that we can debug?

    June 10, 2025 at 9:14 am #45996
    Brian Woeller
    Participant

    A meeting is fine…how?
    I can make you a collaborator, but need an email address for you

    June 10, 2025 at 9:38 am #45997
    Brian Woeller
    Participant

    is this what you want?

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    June 10, 2025 at 8:46 pm #45999
    Brian Woeller
    Participant

    I ran this plugin previously and don’t remember having to deal with any of this…

    June 10, 2025 at 9:41 pm #46001
    Shamim Hasan
    Keymaster

    I see somehow PREFIX_fep_messages table is missing. I need administrator access to your website. You can provide me in https://www.shamimsplugins.com/sensitive-information/ or join https://meet.google.com/vuv-bawq-sxj at 4:00 PM (UTC) time (20 minutes from now).

    June 10, 2025 at 10:15 pm #46002
    Brian Woeller
    Participant

    My host allows me to set up collaborators for access, but I have to hav an email address from you to set it up.
    Please send me an email address to:
    BeachBumBrian1@gmail.com

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