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May 10, 2019 at 11:43 pm #24414
Are you using any caching plugin? If yes please clear cache and exclude message page from caching. Also deactivate caching plugin temporarily.
If still not working then it needs some debug from php. If you are comfortable to change php then i can live chat with you and give you debug code. Otherwise you can give me access permission to your website so that i can debug in your website.
Let me know.