Activation fails

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Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • November 23, 2016 at 2:47 am #1243
    Stefan Wolfschuetz
    Participant

    Hello Shamim,

    changed the site url in my license but the installation does not recognize the change and fails

    November 23, 2016 at 12:10 pm #1247
    Shamim Hasan
    Keymaster

    You have bought single site license. It is already activated. You can go to that site where it is activated, go to Dashboard > Front End PM > Settings > Licenses and Deactivate. This will allow you to activate license in new site url

    November 23, 2016 at 6:13 pm #1258
    Stefan Wolfschuetz
    Participant

    I did buy now the 2-5 license to have more than one site also for testing issues, but unfortunately I can not activate anyone of the both sites I am actually running, so I suppose there is a problem with the licennse key or my account …

    November 23, 2016 at 9:56 pm #1262
    Shamim Hasan
    Keymaster

    what is error you are getting? I have seen your license code and seems to be ok. Also it is showing you have activated this license in two sites.

    November 23, 2016 at 11:53 pm #1265
    Stefan Wolfschuetz
    Participant
    This reply has been marked as private.
    November 24, 2016 at 6:46 am #1270
    Shamim Hasan
    Keymaster

    did you tried to deactivate license? Please remove license key then Save, again input your license key and again save.
    If still do not work please give me admin access of your website. Please full backup your website before giving me admin access.

    November 24, 2016 at 3:04 pm #1275
    Stefan Wolfschuetz
    Participant

    Okay! to delete the key while deactivating seems to be the trick 🙂

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Viewing 7 posts - 1 through 7 (of 7 total)

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