I’m trying to achieve like the first screenshot in your knowledge base page. The users should only be able to send message to admin only. How do I achieve this. I do not want the “To” field to be displayed.
Thank you @siteadmin. It really helped me a lot. It took me hours in understanding the previous documentation.
Thank you @shamim for updating the instructions as well. It will good if you can also add a screenshot of role-to-role workflow so that it is easier to understand 🙂 I have attached a sample for your reference.