Email notifications doesn't send


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  • #16603
    Sanne Huntink
    Participant

    Hi,

    We use Front end pm Pro plugin but now the email notifications doesn’t send. I have checked everything but can’t figure out why the mails aren’t sending anymore. Can you help me?
    The website can send emails; i have tested this by clicking on forgot password.

    I hope to hear from you soon.

    Kind regards,
    Sanne

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    #16618
    shamim
    Keymaster

    Was it sending emails before? Did you change anything within this time? Are you using any custom email template?
    Please check https://www.shamimsplugins.com/docs/front-end-pm-pro/troubleshoot/email-notification-not-receiving/
    Also please check if there any error in your server log.

    Let me know.

    #16629
    Sanne Huntink
    Participant

    Hi,

    Yes it was sending emails before. The thing that has changed is we have set the website live. So the URL has changed and the website was moved from one server to another. And we have installed an SSL certificate (http > https). If you are referring to if I use the e-mail setup within the plugin and have changed some text in that than yes, I am using custom email templates.

    And I have walked through the troubleshoot, stil doesn’t work:
    1. Go to Front-end settings page of messages and see if “Email me when I get new messages?” checked > Checked
    2. Check if normal email can send from your website (eg. register, lost password email etc). > WordPress has send me an password lost email
    3. If you use any SMTP plugin, see your SMTP plugin setup and Dashboard > Front End PM PRO > Emails > From Email is same. > I don’t use an SMTP plugin but in the settings of Front end pro are set the same domain
    If you do not use any SMTP plugin, please check if Dashboard > Front End PM PRO > Emails > From Email is same domain email. Eg. if your website is example.com then from email will be name@example.com. Also please check if your email exists. If not create that email address.
    4. Go to Dashboard > Front End PM PRO > Emails and check all the fields are filled. Eg. Message subject, Message content. > All fields are filled
    5. Check your Junk/Spam folder also if your email notification ended in there. > Checked, no emails there either

    This is what the error log says:
    [24-Aug-2018 07:17:25 UTC] PHP 4. define() /home/vandebiltzadenvlas.com/public_html/wp-config.php:94
    [24-Aug-2018 07:17:25 UTC] PHP 3. require_once() /home/vandebiltzadenvlas.com/public_html/wp-load.php:37
    [24-Aug-2018 07:17:25 UTC] PHP 2. require_once() /home/vandebiltzadenvlas.com/public_html/wp-admin/admin.php:31
    [24-Aug-2018 07:17:25 UTC] PHP 1. {main}() /home/vandebiltzadenvlas.com/public_html/wp-admin/admin.php:0
    [24-Aug-2018 07:17:25 UTC] PHP Stack trace:
    [24-Aug-2018 07:17:25 UTC] PHP Notice: Constant WP_MEMORY_LIMIT already defined in /home/vandebiltzadenvlas.com/public_html/wp-config.php on line 94
    [24-Aug-2018 07:17:15 UTC] PHP 5. define() /home/vandebiltzadenvlas.com/public_html/wp-config.php:94
    [24-Aug-2018 07:17:15 UTC] PHP 4. require_once() /home/vandebiltzadenvlas.com/public_html/wp-load.php:37
    [24-Aug-2018 07:17:15 UTC] PHP 3. require_once() /home/vandebiltzadenvlas.com/public_html/wp-admin/admin.php:31
    [24-Aug-2018 07:17:15 UTC] PHP 2. require_once() /home/vandebiltzadenvlas.com/public_html/wp-admin/edit.php:10

    Kind regards, Sanne

    #16640
    shamim
    Keymaster

    For custom email template i meant https://www.shamimsplugins.com/docs/front-end-pm-pro/customization-front-end-pm-pro/create-own-email-template/

    In No-3: Is that email address registered? Can you try installing any SMTP plugin?

    #16865
    Sanne Huntink
    Participant

    Hi,
    No I didn’t use an custom email template.
    The email address is registered. They also receive and send mails from that account.

    Now another issue. I’ve updated the plugin and now I can’t make any new announcements. In the past there were a button where you can make an new announcement. How do I make an new announcement now?

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    #16868
    shamim
    Keymaster

    As this is front-end pm, most of the features are created for front-end. Now you can add announcement from front-end. First go to Front End PM PRO > Settings > Security > Can permitted users add Announcement from front end?, check this. Now you will see a new button in front-end to add announcement.

    For email issue, do you have development site? can i have access to your website to debug?

    #16876
    Sanne Huntink
    Participant
    This reply has been marked as private.
    #16880
    shamim
    Keymaster

    I have added in changelog that it is a breaking changes update. Also version is 8.4.1 to 10.1.1 which is major update (read more in https://semver.org/ for versioning). So it is obvious that it contain big changes.

    Please use https://www.shamimsplugins.com/sensitive-information/ to send your credentials. I will add a new test user using my email address so that i can check if i receive email, is that ok?

    #16883
    Sanne Huntink
    Participant

    Hi,

    Okay I haven’t read that indeed. I only saw the plugin update in the plugin panel in WP, another thing learned.
    I’ve sended you the credentials. You can add an new test user with your own mail address.

    #16887
    shamim
    Keymaster

    When i went to lost password (for test email sending) i am getting error (see screenshot). So it seems there is issue with your server for sending email. Please contact your host.

    Let me know.

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    #16890
    shamim
    Keymaster

    Also i prefer you install any SMTP plugin. That will send email through SMTP and may solve your issue.

    #16919
    Sanne Huntink
    Participant

    Ah thank you, that helped out a lot! I will contact the host.
    I have installed an SMTP plugin, but we haven’t had the mailserver under our controle so I have made an request there to get the SMTP username and password.

    Thank you!

    #16936
    Sanne Huntink
    Participant

    Hello,

    I’ve contacted the host but they say that the problem doesn’t lay in the host/DNS settings.
    We have installed an SMTP plugin and tried sending another announcement through Front End PM Pro but it still doesn’t send the notification emails.

    We also have tested the website by filling out an contact form which is placed on the website (Contact Form 7 plugin – by Takayuki Miyoshi) and that will send out an notification email.
    We also have installed an plugin that looks if the website can send emails (Check Email plugin – by Chris Taylor) and the test emails are coming in and no errors are appearing in the debug log.
    So it looks like the website can send emails but there is another issue but I can’t figure out what.

    Can you help me please?

    #16939
    Sanne Huntink
    Participant

    Oh and I have deactivated plugins that were installed since the notifications stopped working. No change.
    And I have installed an plugin that checks on conflicts in the website (for example conflicts between plugins).
    No conflict there either.

    #16947
    shamim
    Keymaster

    I can access to your website again to debug. Is that ok?

Viewing 15 posts - 1 through 15 (of 24 total)

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