Expired license key message

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Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • June 22, 2018 at 10:15 pm #15234
    SteveMTNO
    Participant

    Why am I getting an expired license message when I purchased FEP on March 26th, 2018?

    June 22, 2018 at 11:45 pm #15240
    Shamim Hasan
    Keymaster

    I see your license will be expired in March 26, 2019
    Where are you getting this error message? What it shows in Dashboard > Front End PM PRO > Settings > Licenses?

    June 24, 2018 at 9:53 pm #15276
    SteveMTNO
    Participant

    It says this at the top of the dashboard:

    “You have invalid or expired license key for Front End PM PRO. Please go to Licenses page to correct this issue.”

    But when I go to the Licenses page, it has the correct license number displayed.

    June 24, 2018 at 11:17 pm #15279
    Shamim Hasan
    Keymaster

    Please remove your license key then save changes and again input your license key then again save changes.
    Let me know.

    June 25, 2018 at 1:13 am #15281
    SteveMTNO
    Participant

    Tried that, didn’t make any difference..

    June 25, 2018 at 2:10 am #15285
    Shamim Hasan
    Keymaster

    1. Go to Front End PM PRO > Settings > Licenses
    2. Input your license and save
    3. in address bar add &input_license_data=front_end_pm_pro end of your url
    4. press Enter
    5. a new text box will show under license input field. Click Get Data bottom of that field.
    6. copy that data and paste in that input field. Then save.

    June 25, 2018 at 2:53 am #15287
    SteveMTNO
    Participant
    This reply has been marked as private.
    June 25, 2018 at 3:43 am #15290
    SteveMTNO
    Participant

    I just clicked on the link above and this time the extra filed appeared. But the expired license message still appears on the dashboard after saving…

    June 25, 2018 at 9:02 am #15300
    Shamim Hasan
    Keymaster

    Did you follow step 5 and 6?

    Which version of the plugin you are using? If not latest version, please download latest version from https://www.shamimsplugins.com/checkout/purchase-history/ then try.

    If still not work please give me access to your website so that i can try. Send credential through contact form

    June 25, 2018 at 9:39 am #15303
    Shamim Hasan
    Keymaster

    Thank you for sending information.
    Please check your website now.

    June 25, 2018 at 10:25 am #15305
    SteveMTNO
    Participant

    It’s working now.. what was the problem?

    June 25, 2018 at 2:20 pm #15309
    Shamim Hasan
    Keymaster

    I just followed above steps.

    June 25, 2018 at 7:20 pm #15311
    SteveMTNO
    Participant

    Any idea why the error message came up in the first place?

    June 25, 2018 at 10:12 pm #15316
    Shamim Hasan
    Keymaster

    License key check done once in a week. If somehow your website cannot connect to license server then this error might happen.

    This require more debug to pinpoint what was the issue in the first place.

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Viewing 14 posts - 1 through 14 (of 14 total)

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