message cannot be deleted by user Home › Forums › Front End PM PRO › message cannot be deleted by user Search for: This topic is: Resolved This topic has 4 replies, 2 voices, and was last updated 11 months ago by Hlaing Min. Viewing 5 posts - 1 through 5 (of 5 total) Author Posts November 15, 2020 at 4:09 pm #41743 Hlaing MinParticipant Hi, users cannot delete the messages as you can see in the video link. https://drive.google.com/file/d/1kKY-ocifGhJ30XJatgFyw0qcYuTs2jhV/view Could you please kindly help to resolve this issue? Thank you in advance. November 15, 2020 at 9:25 pm #41750 shamimKeymaster Sorry, That is not the way to delete a message. If you add some files as attachment, that remove button will remove that selected file. To delete a message go to Messagebox and then select checkbox left side of that message. Then select “Delete” from Bulk actions. See screenshot attached. Attachments:You must be logged in to view attached files. November 15, 2020 at 11:00 pm #41756 Hlaing MinParticipant Okay. I got it. Thank you. I noticed that if one side deletes a message thread, the other side can still read the message. If both sides delete the message, does it completely delete the message from the database? November 16, 2020 at 5:35 pm #41768 shamimKeymaster Yes, if both recipient delete that same message that message will be deleted from database. There is a filter fep_filter_delete_from_db which you can use not to delete from database if you want. November 18, 2020 at 8:07 pm #41794 Hlaing MinParticipant This reply has been marked as private. Author Posts Viewing 5 posts - 1 through 5 (of 5 total) You need to purchase ‘Front End PM PRO’ to create topic in this support forum. If you already purchased ‘Front End PM PRO’ please LOGIN.