New announcement email clickable links not working


Home Forums Front End PM PRO New announcement email clickable links not working

This topic is: Not Resolved

Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #22786
    Lester MacKenzie
    Participant

    The email notification facility for the “announcements” on my setup has ceased working properly.

    I do not believe I have made any changes to the settings before this bug began to show itself except for WordPress plug-in updates etc but my use of the announcement facility is seldom, so I am not able to identify which if any of the plug-in updates I have made over the last 3 weeks may have contributed to the bug.

    The announcement email text I am using in settings is:

    Hi {{receiver}}
    
    <strong>Subject: {{subject}}</strong>
    
    You have an important new announcement waiting to be read from {{sender}} at {{site_title}}'s secure message service.
    
    <strong><font color="red">Important: Click the link below to access the message.</font> </strong>
    
    <a href="{{message_url}}">{{message_url}}</a>
    
    Many thanks.
    

    Notifications emails are sent but instead of a working clickable link which takes the user to the relevant announcement, the email link text appears as:

    {{message_url}}

    In the notification message the above text is coloured blue and is underlined as normal.

    Can you help?

    #22808
    shamim
    Keymaster

    Please check and let me know followings
    1. Front End PM PRO > Settings > General > Front End PM Page setup is correct
    2. Front End PM PRO > Settings > Emails > Email Content Type is set to “HTML”

    Also are you using any browser/ Email client to view your email? Please check email source code if that email link is correct,

    #22831
    Lester MacKenzie
    Participant

    Thanks for this.

    1. – I believe the Front End PM is setip correctly as per the following:

    2. – I believe the Email Content Type is already set to “HTML” as per the following:

    I am using Firefox to view emails on the web site and Outlook 2016 as my email client. The source code for a faulty message is:

    <!DOCTYPE html><html><head>
    <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″>
    <title>Covenant Lodge No 4344</title>
    </head>
    <body>
    <p>Hi Tester do not send here</p>
    <p>You have an important new announcement to read from Lester MacKenzie at Covenant Lodge No 4344’s secure message service.</p>
    <p><font color=”red”>Important: Click the link below to access the message.</font> </p>
    <p>{{message_url}}</p>
    <p>Many thanks.</p>

    </body>
    </html>

    Whereas, the source code for a correctly formatted email is:

    <!DOCTYPE html><html><head>
    <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″>
    <title>Covenant Lodge No 4344</title>
    </head>
    <body>
    <p>Hi Tester do not send here</p>
    <p>Subject: test 5</p>
    <p>You have an important new message waiting to be read from Lester MacKenzie at Covenant Lodge No 4344’s secure message service.</p>
    <p><font color=”red”>Important: Click the link below to access the message.</font> </p>
    <p>https://covenantlodge.org.uk/private-messages?fepaction=viewmessage&fep_id=53</p>
    <p>Many thanks.</p>

    </body>
    </html>

    Can you help?

    #22838
    shamim
    Keymaster

    As you are using it for announcements it should be {{announcement_url}}
    Please see bellow input text box what is allowed in that input box.

    Let me know.

Viewing 4 posts - 1 through 4 (of 4 total)

You need to purchase ‘Front End PM PRO’ to create topic in this support forum.

If you already purchased ‘Front End PM PRO’ please LOGIN.