server is blocking access to Fremius API


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  • #41101
    zinka.brkic
    Participant

    Front End PM Pro
    Version 11.3.1
    host SiteGround

    Hello,
    today a message appeared in my dashboard:
    Oops… Your server is blocking the access to Freemius’ API, which is crucial for Front End PM synchronization. Please contact your host to whitelist api.freemius.com, wp.freemius.com
    Error received from the server:(object) array( ‘code’ => ‘6’, ‘message’ => ‘ Could not resolve host: api.freemius.com’, ‘type’ => ‘CurlException’, )

    I wanted to go to api.fremius.com in my browser, but got this:
    {“path”:”:”,”error”:{“type”:””,”message”:”You must provide the Api’s version in the request path. Example: \/v1\/developers\/3\/plugins\/4\/installs.json”,”code”:”missing_version”,”http”:400,”timestamp”:”Wed, 16 Sep 2020 08:09:24 +0000″},”request”:null}
    Should I just get the IP addresses and whitelist them?
    What should I do to resolve this?
    Thank you

    #41104
    shamim
    Keymaster

    Hi, Sorry for the inconvenience.
    Please contact SiteGround and tell them to whitelist api.freemius.com and wp.freemius.com. You can also show them full message.

    #41106
    zinka.brkic
    Participant
    This reply has been marked as private.
    #41108
    shamim
    Keymaster

    Current ip address as i see is 52.40.43.31 but I am not sure if it is static.
    What you see in cPanel for ip is for different purpose. From those ips user will not be able to access your website. But we need to access api.freemius.com from your website.

    Did you show full message to SiteGround support? You can also tell them to check if cURL also working correctly or not. You can follow this troubleshoot https://fooplugins.com/documentation/foogallery/troubleshooting-foogallery/freemius-api-connectivity/

    #41111
    zinka.brkic
    Participant
    This reply has been marked as private.
    #41115
    shamim
    Keymaster

    If it was working before then don’t worry about it. It will get automatically fixed.
    As request is cached for 1 day, next query may get successful and this error will go away. May be that split second (when query was made) api server was down.

    Please wait 1 day and let me know if you still see this error after 24 hours.

Viewing 6 posts - 1 through 6 (of 6 total)

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