Two issues – announcement email and piping


Home Forums Front End PM PRO Two issues – announcement email and piping

This topic is: Resolved
Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #4774
    MedCoach
    Participant

    Hi I have two issues:

    #1: When I publish an announcement, emails are not being sent out. I checked off all of the roles but I am not receiving any notifications!

    #2: I cannot get e-mail piping to work. Any help would be greatly appreciated.

    Thank you
    http://www.mymedcoach.ca

    #4786
    Shamim Hasan
    Keymaster

    Announcement email is being queued. threre is a setting for that. By default it will sent email per hour 100 emails.

    Also please go to Front End PM > Settings > Emails and check announcement email settings and email subject and content is filled.

    And for email piping please see https://www.shamimsplugins.com/docs/front-end-pm-pro/getting-started-2/email-piping/

    #4793
    MedCoach
    Participant

    I made the announcement 2 days ago – no emails were sent.
    And yes the subject and content are filled.

    Please advise
    Thank you

    #4796
    MedCoach
    Participant

    Just as a side note, e-mails for new messages do work. But not for annoucements

    #4799
    Shamim Hasan
    Keymaster

    Ok i will investigate and if found any issue will solve and let you know.

    #4840
    Tavan Eftekhar
    Participant

    I’m also having the same issue. Can’t seem to figure out how to get emails to send for announcements. Messaging emails work fine though.

    #4873
    Shamim Hasan
    Keymaster

    Hello again.
    Is wordpress cron working perfectly in your website? This feature use wordpress cron to send emails. Please check and let me know.

    #4877
    Tavan Eftekhar
    Participant

    Yes and I can see my list of crons as well and it shows up with the details:

    fep_eb_ann_email_interval_event Fep_Email_Beautify->ann_email_interval_event_callback()

    Running every 30 minutes.

    I’ve noticed several people seem to be having this issue on the support forums and was hoping someone had figured out a few step by step solutions. Any thoughts?

    #4880
    Tavan Eftekhar
    Participant

    I did some debugging… In the class-fep-email-beautify.php file, at the start of the function responsible for sending announcements, function ann_email_interval_event_callback(), there is a line of code:

    if( ! $queue || ! is_array( $queue ) )
    return false;

    This is returning false every time the cron runs. Does this help narrow down the problem?

    #4883
    Tavan Eftekhar
    Participant

    Also my database has no option called “fep_announcement_email_queue”… Not sure if that’s important

    #4886
    Shamim Hasan
    Keymaster

    Please check Dashboard > Front End PM > Settings > Announcement and see if “send email” checked.
    Let me know.

    #4889
    MedCoach
    Participant

    Yes that is the first thing we checked..

    #4892
    Tavan Eftekhar
    Participant

    Yes that is checked. Could it be an installation issue? Did you see my previous post about the database missing the option?

    #4905
    Shamim Hasan
    Keymaster

    As you both have this option checked please check if announcement subject and content is filled in Dashboard > Front End PM > Settings > Emails

    @Tavan databasse option should not be missing. I have tested so many ways to find a issue in my installation but can not find. Every time it is working and.

    Please give me access to your website (admin, ftp and database), so that i can try there. Please full backup your website before giving me access, so that if something goes wrong (never happen with me, but in case) you can restore.

    Please create a role and add some test users to that role, which role i can make announcement to.

    #4909
    Tavan Eftekhar
    Participant
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 16 total)

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