‘New message’ email


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  • #38672
    Stan
    Participant

    Hello support,

    I have a question regarding email notifications to users when they receive a new message from the admin.

    I installed an email log plugin and see all the sent emails being logged, except the “new message” email that is supposed to be sent to the user. The ‘new message’ email to the admin however is working.

    In this forum I see people talking about ““Check if email me when I get new messages?” checkbox is checked at the front-end user’s message box.” But I cant’t seem to find this setting anywhere in the front end on the message page? I have a feeling that is causing the email not to be sent.

    Thanks in advance!

    Stan

    #38675
    shamim
    Keymaster

    It is under settings page of front end. See screenshot.
    If you do not find this option, let me know if you have any custom code for this plugin in your website. There is hook to remove this option if someone want.

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    #38677
    Stan
    Participant
    This reply has been marked as private.
    #38679
    shamim
    Keymaster

    Thank you.
    If you can send me your SFTP access of your staging site i can further test there. Please send using https://www.shamimsplugins.com/sensitive-information/

    #38689
    Stan
    Participant

    I have sent you the information, thanks for looking in to it! Appreciate it.

    #38691
    shamim
    Keymaster

    Can you please recheck now. I see it is working now.

Viewing 6 posts - 1 through 6 (of 6 total)

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