Kyle Putnam

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  • September 6, 2018 at 8:55 pm in reply to: In need of both Reply and ReplyAll buttons #17318
    Kyle Putnam
    Participant

    Can you make it so that the system option “Front End PM PRO > Settings > Recipient > Message type” is default only, and that each NEW message can be selected as either type?

    For example, we have the default to be “Same Message” so that by default when anyone in the group replies, everyone sees it. However, there are times when for ONE message, we would like send email to whole group, but would like replies from any group member to come back only to the sender.

    Is this possible that you could add this feature?

    June 26, 2018 at 6:55 pm in reply to: Email replies to group messages are not being sent back out to entire group #15323
    Kyle Putnam
    Participant

    Just to confirm, if i upgrade now from my “patched” version 8.3 to 8.4.1, all this code is now implemented?

    June 20, 2018 at 9:49 pm in reply to: Email replies to group messages are not being sent back out to entire group #15149
    Kyle Putnam
    Participant

    After the code change, when the initial message is created, the FEPMPRO/All Messages “To” field is no longer blank, but instead shows “Group: Testing” (Testing is the name of the group in this case)

    However, overall the behavior is the same. Only as users reply do they get added to the participation.

    June 19, 2018 at 12:26 am in reply to: Email replies to group messages are not being sent back out to entire group #15078
    Kyle Putnam
    Participant

    Yes, if you can share the fix code, then I will try and implement that ASAP. Thanks.

    June 19, 2018 at 12:13 am in reply to: Email replies to group messages are not being sent back out to entire group #15073
    Kyle Putnam
    Participant
    This reply has been marked as private.
    June 18, 2018 at 10:03 pm in reply to: Email replies to group messages are not being sent back out to entire group #15068
    Kyle Putnam
    Participant

    Upon further testing, we are seeing that replies are only forwarded back out to group members who replied to the original message.

    Example:
    Group has Members A, B, C & D

    1. User A sends message to group.
    2. System sends email to users B,C & D.
    3. User B replies (Reply 1) by email. Reply 1 is emailed ONLY to A.
    4. User A replies to User B by email (Reply 2). Reply 2 is emailed ONLY to user B.
    5. User C then replies to original message (reply 3). Reply 3 is is emailed to users A and B, but not D.
    6. User B replies to Reply 3 (Reply 4). Reply 4 is emailed back out to users A and B, but not D.
    7. User D finally replies to original message (Reply 5). Reply 5 is emailed out to users A, B & C.
    8. At this point, all 4 group members have engaged, now all future replies are sent out to all members.

    The problem is that only group members who have responded to initial message receive any other replies… All group members should receive ALL replies immediately.

    When the initial message is sent, i notice under FEPMPRO\All Messages, the new message is at the top, and the “To” field says “No Participants”. Then as the users reply, this changes and the list of participants starts to grow until all members are listed.

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