Repies not being forwarded from the piping mailbox


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Viewing 15 posts - 1 through 15 (of 35 total)
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  • #19615
    Andrew Perryman
    Participant

    Hi Shamim,

    I have a problem with one user that I know about so far..

    This user is replying directly and I can see his reply in the piping mailbox but it is not being forwarded to the target group or individual recipients.

    The user has a gmail account and is no different on the setup for our system, however the only difference I can first see is that he replies with a French mail language.. i.e. the to field is “À” instead of “TO” I don’t know if this has any bearing on the way the forwarder works or not or the way your code handles the messages to its targeted recipients.

    Also notice his messages have headers i.e. De: / Envoyé le: / À: / Object: whi sits just below his footer which is French for – From: / Sent: / To: / Subject:..

    The above may have nothing to do with the issue but it is all I can point out for now.

    I have the delay set to 1 minute between each message and I have attached a screen shot of the message that resides in the piping email box with some personal details scrubbed.

    We are a mixture of French and english expat community with French and English mail accounts set in both English and French languages but all replies (comms) are written in English because it is primarily a English community in France.

    None of this users emails have ever been forwarded and I have 5 listed still in the piping mailbox, can you please investigate?

    If you wish to see his mail address then I cam PM you.

    If you wish access to take a look via cPanel or via wordpress please let me know?

    Andrew

    Attachments:
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    #19622
    Andrew Perryman
    Participant
    This reply has been marked as private.
    #19625
    Andrew Perryman
    Participant
    This reply has been marked as private.
    #19628
    Andrew Perryman
    Participant

    PS..

    This might just be an invalid character issue in the replying email when being sourced by your code, however I look forward to what you can see the issue may be.

    Andrew

    #19631
    Andrew Perryman
    Participant

    PPS..

    Just had a thought, maybe your code is looking for the field or phasing for the line with “subject” and does not recognise the word “objet” and if it can’t find the message Key to associate to the relevant message stream in the Db it does not forward it or import it?

    Just a seed of thought.

    Andrew

    #19733
    Shamim Hasan
    Keymaster

    You are right, This plugin search for “Subject” and every emails should have one (no matter which language it is ). I see your source email and there is “Subject”. So that should not have any issue.
    Can you save that email source code in a text format and send to me so that i can use to investigate here? This forum encode some code and make it unusable.

    #19741
    Andrew Perryman
    Participant

    Hi Shamim,

    Hope you had a good break..

    I will extract the raw data as a text file in the next hour or two for you..

    Andrew

    #19762
    Andrew Perryman
    Participant
    This reply has been marked as private.
    #19765
    Andrew Perryman
    Participant
    This reply has been marked as private.
    #19773
    Shamim Hasan
    Keymaster

    Sorry, i did not received your attachment.
    Please copy raw email source (which you sent me earlier in this forum) and paste in a text file. Then send that to me.

    #19777
    Andrew Perryman
    Participant

    Shamim,

    Don’t know what happened there as I did attach them but here are two examples again.

    Andrew

    #19780
    Andrew Perryman
    Participant
    This reply has been marked as private.
    #19783
    Andrew Perryman
    Participant
    This reply has been marked as private.
    #19786
    Andrew Perryman
    Participant
    This reply has been marked as private.
    #19789
    Andrew Perryman
    Participant
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 35 total)

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